Shipping policy
Shipping Policy
Thank you for shopping with RoshiLoveDolls. This Shipping Policy explains our order-processing, production, shipping, tracking, customs, and delivery procedures.
Please review this policy before completing your purchase.
1. Order Processing
Orders are generally reviewed and processed within 1–3 business days after payment confirmation.
During this period, we may contact you to confirm product specifications, customization details, delivery information, or other order requirements.
Business days do not include weekends or public holidays.
2. In-Stock Orders
Products identified as “US Stock” are shipped from our United States warehouse.
Estimated delivery time for US Stock orders within the continental United States is generally 3–7 business days after order processing.
Products identified as “EU Stock” are shipped from an available European warehouse to eligible European destinations. Delivery times may vary depending on the warehouse, destination, carrier, and product availability.
Warehouse inventory can change. If an item becomes unavailable at the listed warehouse, we will contact you before arranging an alternative shipment.
3. Factory and Made-to-Order Products
Products not identified as in stock may require factory production before shipment.
Estimated production times are generally:
- TPE products: 5–10 business days
- Silicone products: 15–20 business days
- Other customized products: Production time varies by model and selected options
Production may take longer during holidays, peak periods, complex customization, quality-control review, or manufacturer delays.
Where applicable, we may provide product photographs for confirmation after production and before dispatch.
4. International Shipping Time
After production and quality inspection are completed, international delivery generally takes 10–20 business days.
For factory and made-to-order products, the total estimated time from order placement to delivery is generally 15–40 days.
This estimate includes order processing, production, quality inspection, and transportation. It is not a guaranteed delivery date.
Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, remote destinations, government restrictions, or other circumstances outside our reasonable control.
5. Shipping Costs and Tax-Inclusive Destinations
Free shipping is available for eligible products shipped to the following destinations:
- United States
- Japan
- European Union countries
- Australia
- United Kingdom
- Taiwan
- Malaysia
- Thailand
For eligible orders shipped to these destinations, applicable import duties and taxes are included through our freight-forwarding arrangement. Customers should not normally be required to pay separate customs duties or import taxes upon delivery.
Products stored in our United States or European warehouses qualify for free shipping when delivered within the eligible country or region served by that warehouse.
Remote locations, oversized shipments, special delivery requirements, or address corrections may require an additional shipping charge.
If an additional shipping charge is required, we will contact the customer and obtain confirmation before shipment.
Norway and Switzerland
Free shipping may be available for eligible orders shipped to Norway and Switzerland. However, customers are responsible for any customs duties, import taxes, clearance fees, brokerage fees, or other charges imposed by the destination country.
6. Customs, Duties, and Import Requirements
For the tax-inclusive destinations listed in Section 5, applicable import duties and taxes are covered through our freight-forwarding arrangement.
If a customer in an eligible tax-inclusive destination is unexpectedly asked to pay a customs duty or import tax that should have been covered, please contact us at roshilovedolls@gmail.com before making payment so that we can review the charge with our freight-forwarding provider.
For destinations not listed as tax-inclusive, customers may be responsible for customs duties, import taxes, clearance fees, brokerage fees, or other government charges unless the product page, checkout, or written order confirmation expressly states that these charges are included.
Customs and import rules differ by country. Customers are responsible for confirming that the ordered product can be legally imported into their destination and for providing any required permits, identification, or documentation.
Customers in Mexico may be required to provide applicable sanitary or import documentation before the product can clear customs.
RoshiLoveDolls is not responsible for customs delays, rejected import applications, confiscation resulting from prohibited imports, or additional charges caused by a customer’s failure to provide required documentation.
7. Shipping Availability and Restricted Destinations
We ship only to destinations where the product can be lawfully sold, imported, transported, and delivered.
We do not currently ship applicable products to the following destinations:
- Afghanistan
- Bangladesh
- Egypt
- India
- Indonesia
- Iran
- Iraq
- Kazakhstan
- Maldives
- North Korea
- Pakistan
- Saudi Arabia
Additional destination restrictions may apply based on local law, carrier policy, product type, or customs requirements.
If we cannot legally or safely fulfill an order to the provided destination, we will contact the customer and cancel or adjust the order as appropriate.
8. Shipping Carriers
Depending on the destination, product size, warehouse, and availability, orders may be shipped using carriers such as:
- FedEx
- UPS
- DHL
- USPS for certain United States deliveries
- Other qualified freight or delivery providers
Carrier selection is determined by RoshiLoveDolls and its fulfillment partners.
9. Tracking Information
When tracking becomes available, we will send the tracking number to the email address associated with the order.
Tracking information may take 24–48 hours to update after dispatch.
For factory orders, tracking is issued after production, quality inspection, packaging, and carrier collection have been completed.
10. Discreet Packaging
Orders are shipped in plain, unbranded outer packaging whenever reasonably possible.
The outer packaging will not display explicit product descriptions or images. Carrier labels and legally required customs documentation may still include necessary shipping information.
11. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, and any information required by the carrier or customs authority.
Please review your shipping information carefully before placing the order.
If you need to correct an address, contact us immediately at roshilovedolls@gmail.com. Address changes cannot be guaranteed after production or shipment has begun.
Additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
12. Delivery and Receipt
Customers are responsible for monitoring tracking information and remaining available to receive the shipment.
Some shipments may require a signature, identification, appointment, or pickup from a carrier location.
If you request delivery or pickup through a carrier facility, you are responsible for confirming that the facility can receive and hold the shipment.
Once a carrier confirms delivery to the address or pickup location supplied by the customer, any claim must be reviewed based on the carrier’s tracking and delivery records.
13. Delivery Problems
Please inspect the outer packaging and product promptly after delivery.
Damage, loss, or other delivery problems must be reported to roshilovedolls@gmail.com within 3 days of delivery.
Claims involving non-signature shipments should also be reported to the carrier as soon as possible and no later than 7 days after the reported delivery.
Please provide:
- Your order number
- Tracking number
- Photographs or videos of the packaging and product
- A photograph of the shipping label
- A description of the problem
- Any available carrier documentation
Claims involving damaged, defective, lost, or incorrect products will be handled according to our After Sales Policy.
14. Delays and Force Majeure
Estimated delivery dates are not guaranteed.
RoshiLoveDolls is not responsible for delays caused by circumstances outside our reasonable control, including:
- Customs inspections or clearance delays
- Carrier disruptions
- Severe weather or natural events
- Public holidays
- Labor disputes
- Government restrictions
- International policy changes
- Incorrect or incomplete customer information
- Events affecting a manufacturer, warehouse, carrier, or transportation route
We will provide reasonable assistance in tracking delayed shipments and communicating with the relevant fulfillment partner or carrier.
15. Contact Us
For shipping questions, address corrections, or delivery assistance, please contact:
Please include your order number in all correspondence.