Shipping policy
Shipping Policy
Thank you for shopping with RoshiLoveDolls. Please review our shipping policy below for important information regarding order processing, production, and delivery.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
For products marked as “US Stock”, orders are shipped directly from our United States warehouse.
For products not in US stock, orders are processed through our manufacturing partners and require production time before shipment.
Business days do not include weekends or public holidays.
2. Production Time (Factory Orders)
For made-to-order or factory production items, production time typically ranges from:
-
5–15 business days, depending on model and customization options
-
During peak seasons or holidays, production may take longer
Customers will be notified once production is completed and the order is ready for shipment.
3. Shipping Time
Estimated delivery times:
US Stock Orders:
-
3–7 business days (within continental United States)
International / Factory Orders:
-
7–15 business days after production completion
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors outside our control.
4. Shipping Carriers
We ship using reliable international carriers such as:
-
FedEx
-
UPS
-
DHL
-
USPS (for certain US deliveries)
Carrier selection depends on destination, product size, and availability.
5. Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–48 hours to update after shipment.
Customers are responsible for monitoring tracking updates and ensuring availability to receive the package.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect address is provided:
-
We are not responsible for lost or misdelivered packages
-
Additional shipping fees may apply for address corrections
Orders are shipped to the address confirmed at checkout.
7. Delivery Confirmation
All shipments include delivery confirmation.
Once the carrier confirms delivery to the provided address, RoshiLoveDolls is not responsible for lost, stolen, or misplaced packages.
If you believe your package was delivered incorrectly, please contact the carrier directly.
8. Customs & Import Duties (International Orders)
International customers are responsible for any applicable:
-
Customs duties
-
Import taxes
-
Clearance fees
These charges are not included in the product price.
9. Shipping Delays
While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by:
-
Carrier issues
-
Customs inspections
-
Natural events
-
Public holidays
-
Government restrictions
We will assist customers in tracking delayed shipments when necessary.
10. Contact Us
If you have any questions regarding shipping, please contact us at: