Every doll is crafted just for you, even those ordered “as-is.”

Typical delivery takes 12–15 days during normal periods. In busier seasons, delivery may take up to 3–6 weeks. If unexpected circumstances (such as customs delays or natural events) affect your order, we’ll keep you informed right away.

Once your doll ships, you’ll receive a tracking number so you can follow her journey home.

All our photos are 100% unedited and shot with professional camera equipment to give you the optimal sense of being right there checking out the doll in person. However, please note the color settings on some screens may vary, and so the colors you may see might be slightly different from the real colors. 

In terms, of the make-up, we try to make it as close to the photo as possible. The clothes are usually for demonstration only and same exact outfit is difficult to ship with the doll. Please check with us about it if you have any doubts.

Please be informed that a modification or
cancellation window of 24 hours is available for adjustments related to customization, body type, and other aspects of your order. Beyond this timeframe, we regret to inform you that no further alterations or cancellations can be accommodated, as the production process is initiated.

 It is crucial to acknowledge that any cancellations, regardless of payment plans, and those made within the initial 24-hour period, will incur a $150 restocking fee. Following the initial 24 hours, we regret to inform you that no modifications to the
order will be considered, and cancellations will not be accepted, with no refunds issued.

We appreciate your understanding of
these policies, which are in place to ensure a streamlined and efficient order processing system

A well-maintained TPE doll can last anywhere from 2 to 5 yrs. Silicone dolls can practically last indefinitely, but on average 10 yrs is absolutely normal.

This all depends on how rough or gentle one is with their dolls and how much maintenance, care and upkeep they provide.

Fun Fact:  There is a silicone doll that is currently 12 years old and still going strong.

Fixed is better for experienced users and insert is better for first-timers as it is easier to clean. No difference when it comes to
durability.

The fixed vagina is in-built into the body of the doll and contains texture, much like that of a real woman's vagina. 

A removable vagina is an insert that can be removed for cleaning and washing (sort of like a Fleshlight).  The vaginal cavity is not
textured, like a fixed vagina, rather the insert is textured on the inside and it slides into the vaginal cavity.  The external appearance
of the vagina is the same whether you have fixed or removable insert vaginas.

Sex dolls are designed with a focus on realism, offering a lifelike experience that many find satisfying. The oral feature of a sex doll is crafted with high-quality materials to simulate the feel and texture one might expect. While sex dolls provide a physical simulation, each person's experience can vary based on individual preferences and
expectations. It's important to note that while sex dolls can offer a form of sexual simulation, they do not replace the emotional connection and interaction that comes with a human partner.

Yes. You can pierce your doll anywhere - ears, nose, belly button, clitoris, etc. You should always use a straight piece of jewelry rather than a curved bar for best results. Piercing holes will become permanent after a few days. When using earrings, do not use the earring backs.

A standard doll cannot stand upright unsupported. The skeletal system is too flexible and collapsible to allow a doll to stand upright. The doll has the poise and relaxed state of a sleeping girl. The skeleton will hold a position as long as there is not a strong force against it, such as gravity. We try to shoot many of our photos of the dolls without supports but in some images the supports have been removed for artistic
quality. Dolls can be suspended on chains from the neck bolt on a beam or joist, or they can be supported on stands. The doll can sit unsupported in some positions.

Most of our Doll Authority dolls do come with an option of "Standing Feet" where metal studs are added to the skeletal system.

You can track you order with the tracking number we provided or the Doll Authority order number on the internet or ask our customer support team. 

We ship your doll in a bikini or lingerie set, a
blanket, and free items like - extra head, wig, closet hanging hook, cleaning kits, etc. (depends on the doll). Please see details on
individual doll page for specifics.

You can ask for specific outfits but we can't guarantee it. Keep in mind that in most cases our dolls have been styled with clothes, accessories and make up for photo display.

Yes, it does.

Each doll, even those selected in standard
configurations, is meticulously crafted to meet your specific preferences. This personalized attention ensures the final product truly aligns with your expectations, enhancing your overall satisfaction.

Typical Crafting and Delivery Timeline:

• Standard Lead Time: On average, our crafting and delivery process takes about 3 to 6 weeks.
• Expedited Delivery: During periods when our production is at peak efficiency, we
  often manage to reduce this timeframe significantly. In such cases, orders may be completed and delivered within just 12 to 15 days from the time you place your order.

Handling Unforeseen Delays:

While we strive to maintain these timelines, external factors such as natural disasters or other unexpected events could occasionally impact our schedules. Should your order be delayed under such exceptional circumstances, we will keep you informed promptly of any changes to your expected delivery date.

Tracking Your Order:

Once your order is dispatched, we will provide you with detailed tracking information. This allows you to monitor your order's exact location and status, ensuring you are fully updated on the progress of your delivery.

There are several different factors that determine the price of the dolls. Some are as follows:

• TPE vs Silicone - Silicone dolls tend to be more expensive
• Size - more material (due to height or body mass) equals higher cost

Yes, we do. Please select the PayPal option during checkout. You do not need to have a PayPal account to pay via PayPal.

Doll Maintenance：

We advise against bathing or showering with your dolls. However, silicone dolls without standing foot bolts can be showered for cleaning, ensuring water does not enter through the bolts, head, neck, or any tears in the body that may expose the skeleton. Water ingress can lead to mold, rusted skeletons, and added weight.

If you opt to bathe with your doll, exercise extreme caution as they can become slippery when wet, increasing the risk of falls or injuries. We recommend sitting the doll on the edge of the tub and gradually lowering
her into the water for baths. For showers, consider using a shower chair to prevent falls and facilitate safer lifting in and out of the
shower.

It's perfectly safe to fall asleep with your doll or enjoy extended cuddling sessions for a few hours. However, be mindful of your weight on the doll and expect slight deformation of her breasts and thighs after
prolonged cuddling. This is normal, and she should regain her original shape within a few hours. So, cuddle away and enjoy your time with your doll!

For silicone dolls, water typically cannot get trapped inside as they are solid silicone, except if there are standing foot bolts or unseen openings leading to the skeleton. TPE dolls, however, are porous and absorbent, making them prone to water retention, especially if they have standing foot bolts or visible openings. After bathing, ensure your doll is completely dry, using methods like tampons or an aquarium pump
for drying. For TPE skin, sprinkle baby powder or corn starch to keep it moisture-free.

Here are the steps to make a homemade TPE stain remover:

1. Prepare a generous amount of baking soda.
2. Place it in a bowl and add a teaspoon of warm water.
3. Stir until it forms a thick paste or cream.
4. Apply the paste onto the stain.
5. Allow it to sit until the stain lightens, which may take some time, but it's effective. :)

Additionally, acne creams containing 10% benzoyl peroxide are also effective stain removers.

To move your doll safely, consider using a rolling chair like a wheelchair or office chair. If not available, lift the doll using a bridal lift technique, supporting her shoulders and knees while lifting with your legs. Alternatively, lift from under the arms, keeping hands protected over the chest or shoulders. For sexual activities, use sex
swings, light bondage kits, and pillows to position your doll. When bending joints, use a firm two-handed grip to avoid twisting the skin unnaturally. Avoid pulling the doll by the hands to prevent wrist damage.

The doll will stay fine at most room temperatures. Just avoid direct sunlight and excessive humidity.

Always use a water-based lubricant such as ID Lube. Water-based lubricants are easy to clean up and will not harm the silicone. You
should not use oil-based, petroleum-based or silicone lubricants.