After Sales Policy

At Roshi Lovedolls, we stand behind every companion you choose with us. Our promise is simple: if there’s a problem, we’ll help you resolve it — fairly, transparently, and in line with each manufacturer’s standards.

We provide our own Roshi guarantee of support while also respecting the warranty terms of our trusted partners like FunWest, AZM, and others. That means you always have one clear point of contact: us.

💡 Before You Buy

Choosing a companion is personal — and we want it to be the right one for you. Please review product details carefully before ordering. If you have questions, reach out to us — our team will gladly guide you.

🛑 Order Cancellations

  • Within 8 Hours – Free cancellation, full refund.

  • After 8 Hours – Production may begin. Standard orders may incur cancellation fees; custom orders cannot be canceled.

  • After Dispatch – No cancellations once your doll has shipped.

✏️ Order Modifications

  • Before Production – Free changes.

  • After Production Begins – Custom orders cannot be changed; standard orders may incur fees.

  • After Dispatch – No modifications possible.

🛠 Warranty Coverage (30 Days from Delivery)

Every doll from Roshi Lovedolls comes with warranty protection. Coverage may vary by manufacturer, but in general:

  • Skeleton Defects – Non-user-caused issues verified by the factory will be replaced or repaired at no extra cost.

  • Custom Configuration Errors – If specs differ from your confirmed order, compensation or correction will be provided.

  • Minor Cosmetic Issues – (e.g., nail cracks, light makeup smudges, tiny surface marks) will be addressed with repair kits or solutions sent free of charge.

  • Functional Features – Malfunctions (e.g., heating, sound, suction) within warranty result in repair, replacement, or refund for the feature’s value.

🚫 Not Covered

  • User damage, improper care, or modifications.

  • Normal wear and tear from use.

  • TPE/Silicone discoloration (e.g., from dark fabrics or dyes). Complimentary stain remover may be provided, shipping at customer’s cost.

  • Lost packages after confirmed delivery.

📦 Delivery Issues

  • Lost/Damaged in Transit – Must be reported within 3 days of delivery.

  • Non-Signature Shipments – Claims must be filed with the courier within 7 days for review.

  • Incorrect Address Provided – Responsibility falls on the customer if multiple delivery attempts fail.

❤️ A Note from Roshi

No matter which partner brand you choose, Roshi Lovedolls is your first line of support. We’ll help you navigate warranty claims, repairs, or replacements — so you never feel left alone.

If you need support, please email us at roshilovedolls@gmail.com or reach us through our Contact Page. We’ll walk with you every step of the way.