Refund policy

Refund and Cancellation Policy

Due to the customized, personal, and intimate nature of the products sold by RoshiLoveDolls, we do not accept voluntary returns or exchanges for change-of-mind reasons after an order has been dispatched.

Please review all product specifications, measurements, customization options, and order details carefully before completing your purchase.

Order Cancellations

Within 8 Hours of Purchase

You may request cancellation within 8 hours of placing your order. If the cancellation request is received within this period, the order may be canceled free of charge and a full refund will be issued to the original payment method.

After 8 Hours

Production or order preparation may begin after the first 8 hours.

Standard orders may be eligible for cancellation depending on their production or preparation status. Cancellation fees may apply to cover costs already incurred. We will inform you of any applicable cancellation fee before processing the cancellation.

Custom, personalized, or made-to-order products cannot be canceled once production has begun.

After Dispatch

Orders cannot be canceled after they have been dispatched.

Returns and Exchanges

We do not accept voluntary returns or exchanges after dispatch, including returns based on:

  • A change of mind

  • Personal preference

  • Incorrect size or specifications selected by the customer

  • Dissatisfaction with features that were accurately described before purchase

  • A customer’s inability or unwillingness to accept delivery

Custom, personalized, and made-to-order products are final sale once production has begun.

For health and hygiene reasons, sealed intimate products are not eligible for return once their packaging or hygiene seal has been opened, except where required by applicable law.

Do not return any product without our prior written authorization. Unauthorized returns will not be accepted or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from your confirmed order, contact us at roshilovedolls@gmail.com as soon as possible. Delivery damage must be reported within 3 days of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs or videos showing the product, packaging, shipping label, and reported problem

  • Any other information reasonably required to verify the claim

After reviewing the claim, we will provide an appropriate solution in accordance with our After Sales Policy. Depending on the nature and verification of the issue, available remedies may include troubleshooting assistance, a repair kit, replacement parts, repair, replacement, compensation, or an approved partial or full refund.

Please review our After Sales Policy for warranty coverage and claim procedures:

https://roshilovedolls.com/pages/after-sales-policy

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. If more than 15 business days have passed since we confirmed approval of your refund, please contact us at roshilovedolls@gmail.com.

Shipping charges, customization costs, production costs, payment-processing costs, and other expenses already incurred may be non-refundable when an order is canceled after the initial 8-hour cancellation period, except where otherwise required by applicable law.

Mandatory Consumer Rights

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

Where a mandatory statutory cooling-off or withdrawal right applies, the customer must contact us within the legally required period before returning any product. For customers in the European Union, this period is generally 14 days from delivery when the statutory right applies.

Statutory withdrawal rights may not apply to:

  • Products made to the customer’s specifications

  • Clearly personalized or customized products

  • Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been opened

When a statutory return is legally required and approved, we will provide the applicable return address and instructions in writing. Customers are responsible for direct return-shipping costs unless the item is defective or incorrect, we agree to cover the cost, or applicable law requires otherwise.

Contact Us

For cancellation, refund, or product-issue questions, contact:

Email: roshilovedolls@gmail.com

Please include your order number in all correspondence.